Shipping policy

1. GENERAL

This Shipping Policy applies to all orders placed via sealflex.com.au, operated by Envestas Pty Ltd.

We aim to dispatch all orders promptly and provide reliable delivery through trusted carriers.

2. DISPATCH TIMEFRAMES

  • Orders are typically dispatched within 24 business hours of payment confirmation
  • Dispatch is subject to stock availability
  • Orders placed on weekends or public holidays are processed on the next business day

Important:
Dispatch timeframes are estimates only and are not guaranteed.

3. SHIPPING METHODS

We utilise Australia Post for all deliveries.

Standard Shipping (Australia)

  • Estimated delivery: 2–4 business days

4. DELIVERY CONDITIONS

  • We operate from Western Australia, which may affect delivery times to eastern states
  • Delivery timeframes are indicative only and may vary due to:
    • Location
    • Weather events
    • Peak periods
    • Carrier delays

We do not guarantee delivery dates or transit times.

5. TRACKING

  • All orders are shipped with tracking
  • Tracking details will be provided once your order has been dispatched

Customers are responsible for monitoring delivery progress using the tracking information provided.

6. AUTHORITY TO LEAVE (ATL)

  • Deliveries may be left at the delivery address if deemed safe by the carrier
  • If you require a signature on delivery, you should ensure this is requested at checkout (where available)

7. DELIVERY ISSUES & DELAYS

If your order is delayed:

  • Please allow a reasonable timeframe beyond the estimated delivery window
  • Contact us at enquiries@sealflex.com.au if the delay is significant

8. LOST OR MISSING ITEMS

  • All shipments are covered by carrier tracking and claims processes
  • A 15 business day waiting period from dispatch applies before a lost item claim can be initiated
  • This aligns with carrier investigation timeframes

We will assist in lodging an investigation where required.

9. INCORRECT DELIVERY DETAILS

  • Customers are responsible for providing accurate shipping information
  • We are not liable for delays or losses caused by incorrect or incomplete addresses

Additional re-delivery or redirection charges may apply.

10. INTERNATIONAL SHIPPING (IF APPLICABLE)

For orders shipped outside Australia:

  • Delivery times vary by destination
  • Customs duties, taxes, and import charges (if applicable) are the responsibility of the customer
  • We are not responsible for delays caused by customs clearance processes

11. CONTACT

For all shipping enquiries:

Envestas Pty Ltd
Email: enquiries@sealflex.com.au
Address: 99 Garling Street, O’Connor WA 6163